Customer Testimonials
Great, very helpful. Our aervice advisor was terrific. The repair was done quickly. Recommend the service dept. to all our friends.
They did a fantastic job. Andy was awesome and definitely would recommend him. Plus, the facility is very nice and clean. Service did my upgrades very quickly.
They treated us like family. I would recommend Land Rover to everyone we know. Very nice folks.
When needing vehicle service, David Deleon is your go to guy! He delivers awesome customer service! You won’t be disappointed! Greg Warrick Land Rover - Boerne like an upscale, high-end should and suppose to be! Great job Greg! Keep up the good work! I will be a retiring customer from sales to service, you got my business!
Land Rover Bernie is exceptional and their service department. I have other options that are closer to my home, but I will drive further to get superior service with Land Rover Bernie. They are efficient, they are friendly, they are professional and they keep me apprised of everything that is happening with my car along the way.
Poor experience all the way around. Felt taken advantage. They added a $1295 JLR Care, which I feel is a junk fee. They promised me a full car detailed and only got a measly car wash. Stay away!
Great experience with sales rep, Kevin Hill! After visiting Lexus SA, Land Rover SA and Land Rover Austin with mixed results, ** the professionalism, service level and acumen Kevin demonstrated was outstanding and made my buying decision with Land Rover Boerne easy.
The people were professional and courteous Service was 5 star Car is running like new
Staff were friendly Drex and Jason were helpful and has excellent customer service service. Finance person is also helpful
An outstanding experience as always! Thank you for taking such great.care of my vehicle:)
Marcella, Gregg and David have been amazing to work with! This has been a very pleasant buying experience. I would highly recommend this dealership!
Very nice reception, very friendly, we experienced a very friendly atmosphere and clean waiting room. Everything was explained, no pressure!
Chris and Daniel were great to work with. Made the process and smooth as possible
Very friendly staff. Fast service. Professional staff. Able to get vehicle in quickly for yearly service
Land over Boerne is always a pleasure to visit when I need great service. All the employees are very nice and helpful. Zack is always so helpful, sweet, and always makes sure everything is going smoothly.
Very great service advisor and very clean. Waiting room also clean, soda,water,chip are good.
Our visit today was exceptional. Our visits are always good but David took great care of us today. Our service today had no issues and it was performed in the time promised. We are very happy with David’s effort to help us and provide an excellent service. Thank you.
Kevin was wonderful to work with. Would have been perfectly satisfied if I could have gotten either payoff of my tradin or a few bucks off the vehicle. No budge at all on either front
Great people great service what more can I say? Gone to them over 15 years.
Always the best service. Thank you for your attention to detail and respect for my time.
I have been calling for several days and leaving a message for the service dept., I have yet to receive a call back. This is for an issue that I thought was resolved but has returned. I am extremely disappointed.
I appreciate the updates on my vehicle while it was in service. The loaner was very nice and vehicle was washed and ready for pick up when I arrived. Thank you again. GFL
Amazing sales lady! Very professional and personable! Will recommend her to my family and friends!
Great service! David, the service advisor went above and beyond to get us the service we needed!!!
Excellent service, we have got vehicle on time and representative was very nice and friendly!
Most recently I had experience with the service staff at Boerne Land Rover. They were outstanding. I was met by Mike with whom I had spoken on the phone. He was courteous and knowledgeable. Later a young man, maybe Nathaniel(?) had dimples and tattoo-brought me to car and showed me how to use the kick feature. Both men were cordial and helpful. The service area was sleek and clean and the waiting area was new with comfortable seating and a nice coffee/tea bar and snacks.
My salesman, David Ewart was easy to work with. Both during the sale and ... Read More DealerRater - Sep 12, 2025
Service tech Maryann very attentive, friendly and professional. Service time was extended but was provided transportation to near shopping mall so time passed fast.
As always the service department went above and beyond. Zack is always willing to help and is top notch!
I had an ac issue, I was taken in right away. The staff was fantastic.
Yourself person Michelle was great. She made it easy for me to go and trade my vehicle buy another vehicle. It was nice and easy but no problems and she found a car I was looking for.
Our sales rep - Drex Flores- was absolutely fantastic - kept us up to date daily and answered every question immediately- as we are in NH and buying vehicle in TX-it went very smoothly!!!
Great customer service. Was very accommodating with my needs. Mary in repairs gives her 10 stars. She even took time to show me how to turn off auto in my vehicle.
Excellent customer service. Service advisor was professional and kept me advised of the status of my vehicle.
People were very friendly and helpful. Cynthia worked with me getting my wife’s car in today to get it serviced. Zach was also very helpful. Mentioned to him about a noise problem with the steering wheel. Not only did he listen and take the problem to heart. He got it fixed. Not blowing me off like the gentleman that I took it too last time. Great job by all involved.
Excellent & very clean facilities , service department exceptional . Zack is one of the best service person I have interfaced with .
Polite service and excellent snacks while I waited. Scheduled the replacement for a Saturday, the eta was right in and my 110 Defender was ready when expected. They also washed it and even dried inside the door frames to insure no spots after the water dried. The checked out the SV sunrise copper Range Rover on the floor but decided against getting it.
Pleasure doing buisness with JLRBoerne. The Service dept reps were honest, candid and very helpful. With prior coordination I was in and out of the service dept with a loaner in a matter of minutes. Which is more than I can say for the other local JLR dealership. I will definately return for service at JLRB. Key points: Honest Candid Punctual Great demeanor
The service team is so friendly and accommodating. They are wonderful to work with. I highly recommend!
I was promptly greeted by David. He was very pleasant and informative. He updated me on the status of my vehicle And followed thru on the estimated wait time of my vehicle Great customer service and Clean establishment.
Both Zack, my service advisor and the staff at the dealership greeted me with a smile and were very helpful in getting my car taken care of. They addressed the problems with efficiency and returned the car clean with the problems solved.
Mr Prakash Punjabi is the best car salesman i have ever dealt with. He is very knowledgeable in his field. And goes way out of his way for the customer. You are very lucky to have him on your team.
I cannot praise this dealership enough!! Excellent service!!!! Maryam’s customer service was exceptional!! She definitely made me feel that I was appreciated as a customer; Thank You!
My new handover had a transmission issue , and thru fixed it under warranty. The team are friendly and helpful
I had a Great buying experience! I would definitely recommend to anyone looking to purchase a vehicle.
I visited the dealership and the service advisor was excellent. He explained everything to me. My vehicle was ready as promised.
Excellent service from the time you drive !! Someone will be ready to greet you . Highly recommend visiting this Land Rover Dealership
Great service. Nuni is top. I'd buy another car from this dealership just bc of the after-market service. And i love my car. Thanks!
Very thorough and took care of our routine fluid service Car was filthy upon receiving our 23 Range Rover Sport( needed a wash )
I had a good experience in the dealership, it was welcomed . The people were nice and friendly helpful.
Great service, I dropped by for a Cabin Air filter and Zackary took care of me on the spot.I was in and out in 20 minutes.Thanks Zackary
Excellent service from the service and the parts dept. we only prefer this dealership to service our vehicles!
Art Lawyer from Land Rover Boerne makes You feel VIP all the time! He has great work ethic and will take His time to find the perfect Land Roverf for You! Thank You Art for everything!
Every one was very helpful and nice. WB was great to talk to and made sure we were taken care of.
Land Rover Boerne is always easy to deal with and makes each experience convenient and worry free.
Excellent service and sales. I would recommend this dealership to friends and family. Great job!
We had a great experience with Nathaniel. We ended up trading our car in rather than putting more money in our older model Range Rover.
Great team! Always so courteous and very professional crew! Thank you so much for all you do!
Very pleasant and professional service, kept me appraised of status of the repair in a timely manner.
Thanks for all your help. It was a wonderful and efficient sale experience. Will be coming back.
Excellent work on my Defender. Key fob issue was resolved quickly and sunroof issue was also handled quickly. I appreciate the great service provided and am glad I bought from Boerne Land Rover.
Arti lured me in with a great video and creative auto tag in my name! He later checked in on us to make sure we were ok. Donald was very informative and fun to work with. He was very informative about the 2019 Range Rover. Terry was hospitable and made sure we were being taken care of. Carlos made sure we received the best rate and made the transaction seamless. This was a great team which I would most definitely refer to my family and friends.🤗💖
Excellent organization, sales staff & financing group were top notch! Have wealth with dealers for 5 decades & none come close to this group!
Knowledgeable team and put the customer first during my service for my vehicle. Kept me informed of progress.
He never called me back after I spoke with him with an answer. Maryanne on the other hand who handled my stuff after him did an excellent job she should be commended for it. She has great customer relations. Took care of everything got in and out without a problem.
Zachery was my service contact, he was very professional and did an excellent job of keeping me informed during the process.
Great experience with fast, professional service, great communication, and exemplary customer service. Best dealer ever!
I feel like I was treated very kindly and with upfront honesty about my repairs. I will be happy to return for any future issues.
We arrived to our salesman’s office, he greeted us with a smile. The whole experience was great, start to finish! Very professional and enjoyable.
Awesome service all the way around. Our salesman was knowledgeable and professional. Would definitely recommend
Nathan and the team did a great job of getting me in and addressing my problem. Super appreciate their attention!
Great dealer great service friendly people I would recommend it to my friends and great job done on my f pace SVR thanks
I could not have been more pleased with how I am treated every time I come to the dealership. The process of dropping off my car for service was very efficient and smooth. All of the service department team who helped me were incredibly nice and thorough. From sales to service, Donald, Zack, & Nathaniel at Land Rover Boerne go above and beyond and I am so grateful to them for their top-tier customer service.
Excellent customer service Nathaniel was awesome !! Very helpful and professional always communicate effectively made me feel like I could trust the team.
Great service from the day we ordered the car until delivery and Donald even met us outside of work to go over features
There is no follow up when having to get your vehicle fixed, salesmen will completely cut off contact with you and not respond to inquiries regarding a vehicle you’ll purchase. I do not recommend this dealership at all.
I was verbally insulted by the general manager in front of a service technician. The alleged general manager accused me of being drunk, and that I returned the last and first loaner vehicle back to the dealership as “trashed“. He negated my right as a customer to obtain a loaner vehicle While my SUV was in the shop. His response was that loaners are subject todealership discretion.
Workmanship is good, communication and returning phone calls not so good. Very expensive for repairs and time consuming for customer. They are taking advantage of customers because not to many repair shops will work on Range Rovers.
Polite and professional group of people. Extremely knowledgeable staff. Easy to make an appointment at a time that is convenient for your schedule.
Every time I come In they’ve gone above and beyond what I’ve needed done. Been very pleased so far with your service department
Mark is and everyone at JLR Boerne is absolutely amazing!Highly recommend you choose them.
Zack did a great job! Timely in obtaining the windshield. Excellent customer service and helpful!
Excellent service as allways. Nathan was knowledgeable and Cobe kept him up to speed on the progress. Joseph give me a ride for a quick lunch and is allways a great person to visit with. I saw my Sales guy (Donald) and he was interested in my experience with my defender and if I was enjoying it.
I received good service for what i needed for the car i purchased at this location
Nathan and team did a great job diagnosing some ongoing issues that needed to be serviced.
Great service! Got in and out in a hurry!! Great help! Will go back again!
I purchased a "CPO" RR Sport from Land Rover Boerne 7 months ago. Unbeknown to me at the time, this "CPO" RR had a bent rim, flat spots on two tires, chair/headrest that constantly rattles and an infotainment system that works half the time, leaving me unable to utilize climate control and other features. I have experienced these issues from the very first day since purchasing this "CPO" RR. Not one single issue has been resolved in 7 months even though my vehicle has been at Shottenkirk Land Rover in Boerne for 5-6weeks. I ... Read More DealerRater - Oct 12, 2024
Very beautiful Dealership clean and lots of inventory, especially on the defender model easy to get and exit
There are three Land Rover service centers all about an hour from my house. The work took a bit longer than expected (it was a very complex/time consuming repair) but they gave me a loaner vehicle and brought my car to me and picked up the loaner (an hour away!) all at no extra cost. All told, I'm very satisfied with the work they did and the care they provided to make the experience as pain free as possible.
Great experience! Maryam was fantastic and efficient Worked my vehicle in and I so appreciate it
In the process of replacing a part covered by my extended warranty, they found a nail in the sidewall of one tire. They took that tire off, replaced it with the spare, and ordered another tire. I had tire insurance. Maryam called me the next day with a time to come over and get the new wheel. All good. Excellent service department
Tery was a lovely young man who managed to get the price as advertised. I do wish I'd done a little more investigation into the car as I had some surprises. They had replaced the run-flat tires with regular tires. There was no spare but apparently this car doesn't come with a spare. So I've had to replace the new tires they put on with run-flat tires to feel safe. But all in all I like the car, it's fun to drive. And there is NOTHING like driving a convertible! Any other vehicle is simply transportation!
My Review keeps getting removed from this dealership's reviews. The acurrate star rating shoukd be 4.1, shoud they allow my review, and not 4.6. I could rate this on the negative stars, it'd be minus 5 stars... This is a shady dealership. As soon you walk in, you can see all the xxxx show going on. It's like a circus and everyone has a role. Jason Rhoads was the sales manager. But wait, this story takes a twist. Read until the end. It turns out that I drove 5 hours to purchase a vehicle we were working on and my credit ... Read More DealerRater - Oct 8, 2024
First time for service at your dealership. I was kept informed of service being done. Every one was professional, courteous and very friendly..
My service representative Miriam was ama and kept me informed every step of the way to make sure all my questions weee answered
The service department came highly recommended so I decided to give them a try. The service rep was very unresponsive at times. However I found the technician being highly skilled, especially the shop foreman, Frank. I give him 5 stars and I will return solely because of him.
This dealership is great, I am from San Antonio and make the drive to Boerne just for this dealership. Great staff, and beautiful dealership.
Professional on all aspects. From the beginning to end they were there to take care of the customers needs.
Yours dealership needs to improve communications between the owner and his service representative. My vehicle only goes to a rover dealership. Technicians are excellent they' do a complete job Regards
The service advisor appeared to be concerned about the problems we reported. This is an improvement from the previous owner/advisors.
The first year service on my Range Rover Sport was done promptly and professionally. I was very pleased.